The Global Shelter Cluster Satisfaction Survey was conducted during the first quarter of 2022 regarding he 2021 period in which 114 participants took part (of which only 95 fully answered the survey). The summary and analysis of the survey results were as follows:

1. Profile of respondents: The top three groups of respondents were received from: Africa (28%) followed by Asia & Pacific (27%), and Europe (18%). A drop in the number of respondents from MENA may be noted, with a total of 11 per cent of total respondents compared to 34 per cent last year. The majority of the respondents were staff of UN agencies (37%) and International NGOs (34%) while the number of national NGOs reduced from the previous year (11% compared to 24% in 2020).

2. Usage of services offered by the GSC: in line with 2020, the most used service offered by the Global Shelter Cluster in 2021 was the website (44% of respondents reported). The figure represents a four per cent increase in usage than last year with, likely due to the on-going COVID19 pandemic and the continued remote nature of much of the Cluster’s work. The use of working groups (36%) and shelter projects publications (33%) followed as top services used.

3. Global level: 88% of stakeholders reported being satisfied with the performance of the Global Shelter Cluster. This number represents a six per cent drop in overall satisfaction from last year, and two per cent short than the target set for 2021. In all regions, a good level of overall satisfaction may be noted. In the different regions, the percentage that reported being satisfied / very satisfied were as follows: MENA 100%, North America 100%, Europe 90%, Asia & Pacific 88%, Americas 86%, and Africa 83%.

4. As last year, on country-level support, 82 per cent of the 68 respondents involved in National or Subnational Clusters reported being satisfied with the Shelter Cluster in-country or at subnational level (8% short of the 90% target).  The main issues noted as reasons for being unsatiated (17%) were: lack of dedicated staff, in particular IM staff, poor communication at different levels, and changing leadership within the cluster. Related to these individual performances of country-level Clusters, two indicators were asked about the performance and relevance of the Shelter Cluster activities and strategy implementation:
   1. 91% of shelter cluster coordinators and partners (68 respondents) report that they have access and use evidence, learning and best practices. This exceeds the 90% target.
   2. 74% of shelter cluster partners and coordination team members (68 respondents) reported that response strategies are ‘appropriate’ based upon the existing evidence. This exceeds the 2021 target of 68%.

5. All 47 respondents that have reported to be a sector/cluster coordinator/team member, or partner organization, were asked to report whether they felt prepared to address ongoing and emerging challenges. More than half felt prepared (29 respondents), but 13 felt that they would need more tools to be prepared. Therefore 62% of shelter cluster coordination team members who feel prepared / have access to tools to address ongoing and emerging challenges. This is below the 70 per cent target. 28 per cent of respondents said more tools would need to be in place to feel prepared. Of those requesting more tools to be fully prepared: 8 per cent were in MENA, 15 per cent in Americas, 31 per cent in Asia and Pacific, 8 per cent in Europe and 38 per cent in Africa.

6. Ideas of where GSC could focus its efforts: Respondents were asked to provide their feedback on tools that may be missing or to provide comments. Some common responses were:
   1. Production of guidance/tools on climate change assessment, settlements/urban planning, risk assessments, and sustainability and resilience.
   2. Support capacity building to cluster partners and coordinators.
   3. Continued advocacy of GSC with donors
   4. Enhance existing website to make it easier to access key information/ documents and Support with continued Global Focal Point guidance with advocacy and communication, and templates. 
   5. Development of guidance and communication in French language for better accessibility and understanding of French speakers.